When you start recurring service with us we book a deep cleaning as your first appointment. Accumulated build-up of dirt, dust, and grime, even in the tidiest of homes, requires more effort to remove. We must tackle that old build-up before we can make your home sparkle. A deep cleaning ensures we get your home to a high standard of clean for ease of maintenance going forward.

Every visit follows our detailed 64-point checklist with the option to add extra services such as oven cleaning or interior window washing, etc.

We do not. We're a cleaning service who focus exclusively on detailed hard-surface cleaning, including kitchens, bathrooms, floors, and high-touch areas. Housekeeping services or maid tasks like organizing, laundry, washing dishes, loading dishwasher, making beds, etc. are not part of our services. We recommend a housekeeping or maid service for these types of tasks.

Yes, our Green Cleaning Technicians are screened. We do in-person interviews and focus on hiring cleaners with professional house or office cleaning experience. Once they make it through our initial screening process we require candidates provide a criminal record check and work-related references as a condition of employment. 
 
Importantly, all of our cleaners are employees- not contractors. We are NOT a third-party hiring service, cleaning agency, or referral platform. We never outsource our work. When you hire us, you're getting trained, trusted employees who are part of our team and fully committed to our standards of quality and care.

Absolutely! We want you to be happy with our service, so we have a 100% Satisfaction Guarantee. If for some reason you are not satisfied, take a photo if possible, of the area you are unhappy with, and call us within 24 hours of your cleaning. We will come back to fix the problem area free of charge.

No, there are no contracts or long-term commitments. Rather than get you to sign a contract, we feel the best way to earn your repeat business is to provide the best house cleaning services possible each and every visit. 

Unfortunately, no. We only provide move-out cleaning services for homes that are completely vacant - this means no furniture, boxes, or personal belongings. If we’re cleaning inside cabinets, drawers, refrigerators, or ovens, these must also be emptied in advance.

For efficiency and safety, we do not book move-out cleanings on the same day a moving company is scheduled to be working in the space.

To help us make the most of your cleaning, we kindly ask that you take a few minutes beforehand to tidy up the areas we’ll be working in. This allows our team to focus on detailed cleaning and not routine housekeeping.

Please ensure surfaces like kitchen counters and sinks are free of dishes, toys and laundry are picked up off the floors, and that personal items are put away. Clear walkways and easy access to spaces help us clean thoroughly and efficiently.

If a space is too cluttered to access or clean properly, we may need to skip that area.

Most of our clients choose to be out during their cleaning, but it’s completely your call. That said, for everyone’s comfort and safety- and to ensure we can do our best work- we kindly ask that the number of people in the home be kept to a minimum while we’re there. A quiet, low-traffic space allows us to work efficiently, stay on schedule, and give your home the detailed attention it deserves. 

If you need to return home during your cleaning, or if you work from home, we completely understand. We simply ask that you limit movement through the areas we’re actively working in until we’ve finished. For example, freshly mopped floors can be slippery and increase the risk of falls. In multi-level homes, we're happy to coordinate by swapping floors- typically starting with the upper floor so you can continue your day downstairs. Just let us know, and we’ll do our best to work around you smoothly and safely. 
 

If your Green Cleaning Technician is unable to access your home, and we are unable to get ahold of you to find a reasonable solution, we reserve the right to charge a "lock-out" fee. The fee is 50% of your regular cleaning bill. We encourage our customers to use a lockbox or provide us with a key or key code so we can easily gain access to your home and avoid this situation. 

We will contact you in advance and arrange an alternative day, if possible, to complete your cleaning. 

Yes, our Green Cleaning Technicians come equipped with all the professional cleaning products and tools needed to safely and effectively clean your home- except for a vacuum and toilet brush. We ask that you provide these two items.  

For cross-contamination and hygienic reasons we do not bring a vacuum. We do not want to transfer germs (bacteria), allergens, pet dander, and other contaminants into your home. It is safer for you if we use your household vacuum. 

Please note we are not able to use your cleaning products as we do not want to expose our Green Cleaning Technicians to unknown chemicals. 

While our cleaners take great care, accidents can occasionally happen. If damage occurs, please notify us within 24 hours of the service. We will promptly investigate and work with you to resolve the issue fairly. We have damage policies and procedures outlined in our Residential Guidelines, which are provided to you upon booking.

Cancellations & Rescheduling Policy: 
We understand that plans change. If you need to cancel or reschedule your cleaning, please provide at least 3 days notice.

3 days notice: No charge.
Less 3 days notice: Cancellation fee equal to 10% of your regular service price will be added to your next invoice.
Same-day cancellation or lock-out: 50% of your regular service price will be invoiced.

Rescheduling: If you need to reschedule a recurring cleaning appointment, we will make every effort to accommodate you. However, as we are often fully booked, we may not always be able to offer another appointment that same week.

Lock-Outs: A lock-out occurs when we arrive for your scheduled cleaning and are unable to access the property or safely complete the service. This may include no one being available to let us in, a missing or non-working key or access code, the home not being ready for cleaning, or no power or hot water being available.

Move-Out Cleaning Services: Move-out cancellations require at least 2 business days notice or the 50% deposit is non-refundable.

Cancel Recurring Services Permanently: To cancel service permanently, simply notify us via email as soon as possible. There are no contracts signed, so service can be cancelled by Fresh Nest Green Cleaning or you, at any time, for any reason.

Of course we are! Our Green Cleaning Technicians are comfortable with all types of pets. Just let us know what kind of pets you have and we'll be on the lookout for them when we arrive and depart. And don't forget, all of our green cleaning products are pet-safe!

Our cleaning staff are fully trained, in-house employees- never contractors- ensuring consistent quality, accountability, and care. Each team member follows our proven company protocols and a customized cleaning checklist designed specifically for your workspace, so every visit meets high standards.

The ideal cleaning schedule depends on your office size, foot traffic, and type of business. Common options include daily, weekly, biweekly, or monthly cleanings.