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cleaning designed for every space

Freshening Your Nest Since 2020

Frequently Asked Questions

YOUR QUESTIONS ANSWERED
edmonton House & OFFICE Cleaners

Looking for a house or office cleaning service in Edmonton that takes a healthier, more thoughtful approach? From recurring maintenance to deep cleans and move-out services, our team delivers high-quality green cleaning for homes and businesses across Edmonton.

Explore our FAQ page to learn more about our cleaning process & services, pricing, and why we're the top choice for environmentally conscious residents and businesses in Edmonton.

FAQs

start with a QUOTE

General FAQ's

Why should I choose Fresh Nest Green Cleaning?

Our clients trust us for more than just spotless surfaces. They choose us for our thoughtful approach to house cleaning, one that delivers sparkling results while prioritizing your well-being.

Our fragrance-free, non-toxic solutions are tough on dirt and germs but gentle on your family, pets, and the planet. You’ll never have to worry about harsh chemical residues or artificial fragrances lingering in the air.

Here’s what you can expect from us:

Experienced & trained staff
No contracts- cancel anytime
Licensed and insured for your peace of mind
100% satisfaction guarantee
Personalized service
We consistently go above and beyond expectations
We only use safe, natural, low-tox products
Affordability & transparent pricing through detailed quotes

Are you licensed & insured?

Yes, we are licensed in the city of Edmonton, and carry a $2M general liability insurance policy, which includes crime/theft coverage, and employees are covered by WCB.

What types of cleaning services do you provide?

We offer a variety of one-time and recurring residential and commercial cleaning services in Edmonton:

Biweekly house cleaning services
Monthly house cleaning services
One-time house cleaning services
Residential deep cleaning services
Move in and move out house cleaning services
Office cleaning services- recurring and one-time services
All-natural, low-tox green cleaning services
Pet & child safe cleaning

Do you offer housekeeping services or maid services?

We do not. We're strictly a cleaning service who focus exclusively on detailed hard-surface cleaning, including kitchens, bathrooms, floors, and high-touch areas. Housekeeping services or maid tasks like organizing clutter, laundry, washing dishes, loading dishwasher, making beds, etc. are not part of our services. We recommend a housekeeping or maid service for these types of tasks.

Are Fresh Nest's Cleaning Technician's screened?

Yes, our Green Cleaning Technicians are screened. We do in-person interviews and focus on hiring cleaners with professional house or office cleaning experience. Once they make it through our initial screening process we require candidates provide a criminal record check and work-related references as a condition of employment.

Importantly, all of our cleaners are employees- not contractors. We are NOT a third-party hiring service, cleaning agency, or referral platform. We never outsource our work. When you hire us, you're getting trained, trusted employees who are part of our team and fully committed to our standards of quality and care.

What's the difference between a maintenance cleaning and deep cleaning?

Quick Analogy:
Maintenance Cleaning is like regular brushing & flossing for your teeth.
Deep Cleaning is your trip to the dentist for a thorough cleaning.

Deep Cleaning:
Your first visit with Fresh Nest Green Cleaning begins with a Deep Cleaning. This thorough, top-to-bottom service always takes more time and allows us to reset your space to our high standards. We follow a detailed checklist to ensure no area is overlooked.

Recurring Maintenance Cleaning:
Once your Deep Clean is complete, you can schedule recurring cleaning- either biweekly or monthly. These recurring visits follow the same standard detailed checklist, but take less time since we’re maintaining a clean space, not starting from scratch.

Why do you book a Deep Cleaning for my first appointment?

A deep cleaning appointment is the first step when you want to have your home cleaned on a regular basis. It is also what we book if you require a one-time cleaning. Accumulated build-up of dirt, dust, and grime, even in the tidiest of homes, requires more effort to remove. We must tackle that old build-up before we can make your home sparkle. A deep cleaning ensures we get your home to a high standard of clean for ease of maintenance going forward.

In a nutshell, a deep cleaning simply means extra time is needed to ensure we’ve booked enough time to complete your cleaning properly. The same 48-point checklist for our recurring cleaning services (plus any extras you add-on, e.g. window washing) is used- it just always takes more time for that initial cleaning.

What services do you NOT offer?

Carpet cleaning
Exterior windows
Wall washing
Laundry
Changing sheets or making beds
Washing dishes by hand; loading dishwasher
Chandeliers, light bulbs
Furnace rooms
Unfinished basements, utility/storage rooms
Litter boxes; pet feces/urine
Rodent or insect infestations
Bio-hazard material
Anything outside of the home or garages
Anything unreachable with a 2-step step ladder
Moving appliances or furniture
Remove excessive trash (e.g. hoarding situations) or haul trash away in our vehicles
Cleaning with other trades present (e.g. painters, movers, plumbers, etc.)
Cleaning while someone is packing/moving, cooking or cleaning clutter
Cleaning with the help of the homeowner
We cannot work in homes that have fumes from plug-in air fresheners, varnish, paint, bleach, solvents, etc.
We do not clean homes where smoking is currently taking place or has occurred recently. Under no circumstances will we send our team into an environment with active or lingering smoke exposure.

Do you guarantee your cleaning services?

Absolutely! We want you to be happy with our service, so we have a 100% Satisfaction Guarantee. If for some reason you are not satisfied, take a photo if possible, of the area you are unhappy with, and call us within 24 hours of your cleaning. We will come back to fix the problem area free of charge.

Do I have to sign a contract?

No, there are no contracts or long-term commitments. Rather than get you to sign a contract, we feel the best way to earn your repeat business is to provide the best house cleaning services possible each and every visit.

What areas do you service?

We currently provide our house and commercial office cleaning services in the city of Edmonton, Alberta. Edmonton neighborhoods include, but are not limited to:

Allendale
Aspen Gardens
Belgravia
Brander Gardens
Brookside
Bulyea Heights
Crestwood
Elmwood
Garneau
Glenora
Grandview Heights
Hazeldean
Laurier Heights
Lansdowne
Lynwood
Meadowlark
McKernan
Oleskiw
Oliver
Parkallen
Parkview
Patricia Heights
Pleasantview
Queen Alexandra
Quesnell Heights
Ramsay Heights
Rio Terrace
Ritchie
Riverbend
Strathcona
Wedgewood Heights
Westmount
Westridge
Windsor Park
...and more!

Oue Cleaning Products

What cleaning products do you use and why does it matter in my home?

We’re intentional about what we use and just as intentional about what we leave out. Our house cleaning services in Edmonton are designed for healthier homes, not harsh chemicals.

We do not use:

Chlorine / bleach
Ammonia
Synthetic fragrances or masking scents
Aerosol sprays
Petroleum-derived solvents
Artificial dyes or colorants
Heavy chemical degreasers
Products that leave behind strong fumes or chemical residue

We avoid ingredients commonly associated with skin and respiratory irritation, poor indoor air quality, and lingering chemical buildup. Instead, we choose natural, non-toxic, thoughtfully blended cleaning products that are effective and safer for homes with kids and pets.

Our goal is simple: professional house cleaning in Edmonton that leaves your space truly clean, fresh, and comfortable, without unnecessary chemical exposure. All products we use are environmentally friendly, non-toxic, and plant-based.

Our multi-purpose cleanser is biodegradable, and free of artificial fragrance, preservatives and dyes. We also use ingredients like castile soap, baking soda, citric acid, vinegar (don't worry, it's used sparingly- your house won't smell like vinegar!), 3% H202 (hydrogen peroxide), alcohol and pure essential oils.

For disinfecting we use Force of Nature, an EPA-registered sanitizer and disinfectant that kills 99.9% of viruses, bacteria, mold, and mildew.

Move In/Out Cleaning

Can you do my move-out cleaning if I haven't completely moved out yet?

Unfortunately, no. We only provide move-out cleaning services for homes that are completely vacant - this means no furniture, boxes, or personal belongings. If we’re cleaning inside cabinets, drawers, refrigerators, or ovens, these must also be emptied in advance.

For efficiency and safety, we do not book move-out cleanings on the same day a moving company is scheduled to be working in the space.

Pricing

How does pricing work?

Residential:
We offer flat-rate pricing for residential house cleaning in Edmonton so you always know the full cost before we begin. This means:

No watching the clock
No surprise charges
No hourly tracking
Just consistent, predictable pricing every visit

Your rate is based on:

The type of service you require
Square footage
Number of bedrooms & bathrooms
Level of upkeep
Pets / household activity
Frequency of service
Any add-on services
Our minimum call-out charge for all bookings where applicable

What you can expect:

Consistent, detail-focused cleaning every visit
Natural cleaning products used throughout your home
Pricing tailored to your home, confirmed in advance
A smooth, reliable experience with clear expectations from start to finish

Our Edmonton house cleaning services include:

Recurring biweekly or monthly-Starting at $175 per visit
Deep cleaning/One-time/Initial cleaning- Starting at $390.00
Move-in or move-out cleaning- Starting at $420.00

Commercial:
For our commercial clients, we conduct an onsite walkthrough of your Edmonton office or facility to generate a quote. Each and every job is different so we price accordingly. Please take advantage of our free, no-obligation quote for commercial office cleaning in Edmonton.

How and when do I pay for my cleaning?

We accept cash and e-Transfer.

Our payment terms for residential clients are as follows:

One-Time/First-Time Deep Cleaning due the day of the cleaning. A 50% deposit of your flat-rate price is required upon booking.
Recurring Biweekly or Monthly Cleaning due within 2 days of being invoiced.
Move In or Move Out Cleaning due the day of the cleaning. A 50% deposit of your flat-rate price is required upon booking.

If you are not satisfied with the cleaning for whatever reason, contact us within 24 hours of service and we will come back and fix the issue. Once the area has been re-cleaned, payment in full will be expected.

Do I have to leave a tip?

If you would like to tip your cleaner for a job well done, you certainly can. It would be very much appreciated. Our Green Cleaning Technicians receive 100% of their tips.

However, tips are not required or expected. Instead, if you are happy with the house cleaning services we provide, please consider leaving us a Google review. Here is the link:

https://g.page/r/CeLr1H0HwkFvEAg/review

Cleaning Day

How do I prepare for my cleaning?

To help us make the most of your cleaning, we kindly ask that you take a few minutes beforehand to tidy up the areas we’ll be working in. This allows our team to focus on detailed cleaning and not routine housekeeping.

Please ensure surfaces like kitchen counters and sinks are free of dishes, toys and laundry are picked up off the floors, and that personal items are put away. Clear walkways and easy access to spaces help us clean thoroughly and efficiently.

If a space is too cluttered to access or clean properly, we may need to skip that area.

Do I need to be present at the cleaning?

Most of our clients choose to be out during their cleaning, but it’s completely your call. That said, for everyone’s comfort and safety- and to ensure we can do our best work- we kindly ask that the number of people in the home be kept to a minimum while we’re there. A quiet, low-traffic space allows us to work efficiently, stay on schedule, and give your home the detailed attention it deserves.

If you need to return home during your cleaning, or if you work from home, we completely understand. We simply ask that you limit movement through the areas we’re actively working in until we’ve finished. For example, freshly mopped floors can be slippery and increase the risk of falls. In multi-level homes, we're happy to coordinate by swapping floors- typically starting with the upper floor so you can continue your day downstairs. Just let us know, and we’ll do our best to work around you smoothly and safely.

How do you gain access to my home?

key code or garage door code
spare key (to be securely stored in our office)
Preferred method: lock box, or a portable key safe
meet us there to let us in

Please note it is your responsibility to allow our Green Cleaning Technicians access to your home on the day of your cleaning. If we cannot gain access, we charge a "lock-out" fee. This fee is 50% of your regular household cleaning bill.

Does my Cleaning Technician arrive at the exact time I book?

We have two arrival windows:

Our first appointment of the day has an arrival time of 9:00 - 10:00 am. We book you in for 9:00 am, and while we make every effort to arrive at this time, please be aware we always allow an arrival time of up to 1 hour later for inclement weather conditions, traffic and construction delays.

Our second arrival window, for afternoon customers, is 11:30 am to 2:00 pm. Arrival times will vary and will ultimately depend on when your cleaning technician finishes up at their morning appointment. If you are a regularly scheduled afternoon customer and we have a morning cancellation, we may contact you to arrange a morning cleaning.

What if I forget and I'm not home to let my Cleaning Technician in?

If your Green Cleaning Technician is unable to access your home, and we are unable to get ahold of you to find a reasonable solution, we reserve the right to charge a "lock-out" fee. The fee is 50% of your regular cleaning bill. We encourage our customers to use a lockbox or provide us with a key or key code so we can easily gain access to your home and avoid this situation.

What if my regular cleaning day falls on a statutory holiday?

We will contact you in advance and arrange an alternative day, if possible, to complete your cleaning.

Do you bring all cleaning supplies?

Yes, our Green Cleaning Technicians come equipped with all the professional cleaning products and tools needed to safely and effectively clean your home- except for a vacuum and toilet brush. We ask that you provide these two items.

For cross-contamination and hygienic reasons we do not bring a vacuum. We do not want to transfer germs (bacteria), allergens, pet dander, bed bugs, etc., into your home. It is safer for you if we use your household vacuum.

Please note we are not able to use your cleaning products as we do not want to expose our Green Cleaning Technicians to unknown chemicals.

What if something gets damaged in my house?

While our cleaners take great care, accidents can occasionally happen. If damage occurs, please notify us within 24 hours of the service. We will promptly investigate and work with you to resolve the issue fairly. We have damage policies and procedures outlined in our Terms of Service, which are provided to you upon booking.

Cancellation Policy

What is your cancellation policy?

Cancellations & Rescheduling Policy:
Please text or email as soon as possible to cancel or reschedule. We ask for at least 72 hours/three full business days' notice.

Three business days before your appointment: No charge.
Less than three business days: A fee equal to 10% of your regular service price will be added to your next invoice.
Same-day cancellation or lock-out: 50% of your regular service price will be invoiced.

You are welcome to skip service if you are a recurring customer, we understand things happen. However, monthly and biweekly recurring service prices are based on maintaining a consistent cleaning schedule of every 4 weeks or every 2 weeks. If you skip your recurring appointment, we reserve the right to add a fee equal to 10% of your regular service price to your next service. This fee accounts for the additional time and effort required, as a longer period will have passed since your home was last cleaned. This will allow us to provide you with a complete and thorough cleaning on that visit.

Rescheduling: If you need to reschedule a recurring cleaning appointment, we may not be able to reschedule that week as we are often fully booked. We would make every effort to get you in the following week, if that is not possible, that cleaning would be skipped, and we would return on your next regularly scheduled cleaning day. We reserve the right to charge a 10% fee to your next service, to account for the additional time and effort required, as a longer period will have passed since your home was last cleaned.

Lock-Outs: A lock-out is when we arrive on-site and cannot access the property due to: No one is home to let us in, no key left, key code changed, you forgot we were coming/not ready for us, family member sick with cold/flu, no power or hot water, too many people home (guests/other trades, etc. present) or we cannot adjust the temperature to safe levels.

Move-Out Cleaning Services: Move-out cancellations require at least three business days' notice or the 50% deposit is non-refundable.

Cancel Recurring Services Permanently: To cancel service permanently, simply notify us via email as soon as possible. There are no contracts signed, so service can be cancelled by Fresh Nest Green Cleaning or you, at any time, for any reason.

Pets

Are you ok with my pets being home?

Of course we are! Our Green Cleaning Technicians are comfortable with all types of pets. Just let us know what kind of pets you have and we'll be on the lookout for them when we arrive and depart. And don't forget, all of our green cleaning products are pet-safe!

Commercial FAQs

Are your products effective enough for offices and public spaces?

Yes!

Because offices are shared spaces, eco-friendly cleaners reduce exposure to harmful VOC's, allergens, and irritants that can affect employee health and productivity. Implementing eco-friendly cleaners still allow you to have a clean, healthy, and inviting office without compromising on effectiveness or safety. Our products contain plant-based surfactants and naturally derived ingredients that are highly effective at cleaning and disinfecting surfaces.

Our Secret Weapon? Force of Nature: An EPA-registered sanitizer and disinfectant that kills 99.9% of viruses, bacteria, mold & mildew in these facility types:

Schools & Colleges
Childcare
Offices
Medical & Dental
Fitness
Professional Cleaning
Food Service
Hospitality
Wellness
Veterinary

How do you ensure quality and consistency for commercial cleanings?

Our cleaning staff are fully trained, in-house employees- never contractors- ensuring consistent quality, accountability, and care. Each team member follows our proven company protocols and a customized cleaning checklist designed specifically for your workspace, so every visit meets high standards.

How often should I schedule office cleaning?

The ideal cleaning schedule depends on your office size, foot traffic, and type of business. Common options include daily, weekly, biweekly, or monthly cleanings.

Do you provide office cleaning outside of business hours?

We offer flexible scheduling, including evenings and weekends, to minimize disruption to your workflow. However, for safety and transparency, we prefer to clean during regular work hours whenever possible. Having staff on-site ensures: