To help cover employee wages and lost time resulting from cancellations, rescheduling, or lock-outs, fees apply. If you need to cancel or reschedule your appointment, please let us know as soon as possible so we can adjust our schedule accordingly and minimize any impact.

Cancellations:
​We require at least 72 hours / three full business days' notice for all cancellations:

• Three business days before your appointment: No charge.
• Less than three business days: A fee equal to 10% of your regular service price will be added to your next invoice.
• Same-day cancellation or lock-out: 50% of your regular service price will be invoiced.

• You are welcome to skip service if you are a recurring customer, we understand things happen. However, monthly and biweekly recurring service prices are based on maintaining a consistent cleaning schedule of every 4 weeks or every 2 weeks. If you skip your recurring appointment, we reserve the right to add a fee equal to 10% of your regular service price to your next service. This fee accounts for the additional time and effort required, as a longer period will have passed since your home was last cleaned. This will allow us to provide you with a complete and thorough cleaning on that visit.
• Biweekly customers who cancel their regularly scheduled appointment, or “lock us out” two times in a two-month period will forfeit their spot for recurring service. Monthly customers who cancel their regularly scheduled appointment, or “lock us out” two times in a four-month period will forfeit their spot for recurring service.
  

Rescheduling:
If you need to reschedule a recurring cleaning appointment, we may not be able to reschedule that week as we are often fully booked. We would make every effort to get you in the following week or that cleaning would be skipped, and we would return on your next regularly scheduled cleaning day. We reserve the right to charge a 10% fee to your next service, to account for the additional time and effort required, as a longer period will have passed since your home was last cleaned.

Lock-Outs:
A lock-out is defined as a situation where we arrive for a scheduled appointment but are unable to access the home for the following reasons:

• No one is home to let us in
• No key left, no lockbox out
• Key code changed/not working
• You forgot we were coming/not ready for us
• Household is sick with cold/flu
• No power or hot water
• Too many people home (guests/other trades, etc.) 
• We cannot adjust the temperature to safe levels

If we are locked-out and cannot find a reasonable solution to the problem within 15 minutes, we must move on to our next appointment and our lock-out fee of 50% of your regular service rate will be invoiced. To avoid lock-outs please cancel or reschedule as soon as possible, take advantage of our secure key storage at our office, or consider our preferred method- a lock-box.

Move-Out Cleaning Services:
Move-out cancellations require at least three business days' notice or the 50% deposit is non-refundable.

Cancel Recurring Services Permanently:
To cancel service permanently, simply notify us via email as soon as possible. There are no contracts signed, so service can be cancelled by Fresh Nest Green Cleaning or you, at any time, for any reason.

We reserve the right to terminate our services at any time, for any reason. 

​​